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How the Future Works

May 19, 2021

In this episode Barry and Eleanor discuss the world of Customer Experience (CX) and discuss what makes good CX and why.  They discuss how after over a year of managing with the pandemic  companies shouldn’t be using COVID as an excuse for poor customer service and they discuss how flexible, remote working models with...

May 6, 2021

In this week’s episode Eleanor and Barry discuss the world of internal talent marketplaces – an area of open talent that doesn’t always get the attention that it deserves. 

Much of the public discussion on open talent focusses on the way digital talent marketplaces are disrupting the world of freelance work, but...